include Help
& Support

After successfully submitting your billing information, you will see a confirmation page.

Within one business day, you will receive two emails with the following subjects:

• include Payment Confirmation
• Your include account is ready

The “Your include account is ready” email has a link to create a password for your new account. If for some reason you do not receive this email, you can trigger a password reset email by going through the Forgot Password process at we.include.io/reset-password.

Once you’ve successfully set a password and logged in, you should see your Jobs Dashboard, which displays your plan and the number of job postings available.

Once you have logged in, navigate to your Company Profile by clicking on Company at the top of the page.

The image below shows how each component of your Company Profile is displayed publicly, along with the specifications.

Company Name
Your Company Name is input by our team when you sign up. If you need to change this, please let us know at support@include.io

Company Logo
If you do not upload a Company Logo, then your Company Profile Page will use the default logo:

Once you upload a logo, it cannot be deleted. It can only be changed by uploading another image.

Company Culture Image
The Company Culture Image is optional. However, once you upload an image, it cannot be deleted. It can only be changed by uploading another image.

To post a job, you must first create your job posting as a draft by clicking “create a job” in the Drafts Jobs section. You will then see the form to input all the details of your job.

The following fields are optional:

• Job ID
• Preferred Qualifications
• Requirements

Once you have finished your draft job posting, you can either (1) Save as Draft, if you are not ready to post, or (2) Save and Publish, if you are ready to post the job.

Job Page
You can see how the job will be displayed on its Job Page by clicking “Preview” in the top right corner.

All Jobs Page
You can get an idea of how the job posting will be displayed publicly on the All Jobs Page by taking a look at the live All Jobs Page at we.include.io. You can also use the image below as a reference.

Note that only about the first 270 characters of the Job Description will show on the All Jobs Page.

A job posting can only be saved as a draft once. The second time that you edit a draft job posting, you will have to Save and Publish the job.

However, if you are not ready to publish your job posting, still click Save and Publish. Then edit the job posting in the Open Jobs section.

Click the three dots (• • •) in the top right corner and select Mark as Inactive.

The job will now be in the Inactive Jobs section. Here you can edit the job once again before publishing.

We ask that you keep your jobs on include up-to-date. If you have filled a job or no longer wish to promote it, please set the job to inactive.

In the case that you cancel your subscription, your jobs will be taken down within a week after the last day of your billing cycle.

An account can only have one login credential. However, multiple users can use this same login credential to access the account at the same time.

Currently, we do not offer any discounts or free job postings. This includes discounts for nonprofit and governmental organizations.

We do not adjust or customize any of our standard plans. Therefore, we can only offer 2, 5, or 10 job postings.

You are allowed to create as many jobs as you’d like. However, only the number of jobs in your plan can be active at one time. The others will be drafts or inactive. You can rotate jobs between active and inactive as frequently as you’d like.

If you need to update any of your billing information, such as the contact, credit card, or address on file, let us know at support@include.io

All our plans are set up as autopay based on the frequency you select (monthly or annually). Cancellation requests for subscriptions must be made prior to the renewal charge. No refunds will be given if a refund is requested after the renewal charge.

We do not track when you set your jobs active or inactive, as we allow you to do this as many times as you would like within your billing cycle. Therefore, you will still be charged if you have set your jobs to inactive, but have yet to notify us at support@include.io

Our plans are month-to-month or annual. If you purchase a monthly plan, you can cancel at any time before a renewal charge by letting us know at support@include.io. No refunds will be given if a refund is requested after the renewal charge.

In the event that you must pause your hiring efforts, you can cancel your plan and purchase in the future when you are ready to post your jobs again. Your account will always be accessible.

If you have already canceled an account with us and wish to resubscribe, you can go through the purchase flow at include.io/for-companies.

Currently, we only track these types of stats on the back-end.

We plan to make this available to all customers within the platform sometime in 2022.

We will make an announcement and update our site once this happens.

Creating an account is easy! You can sign up in three ways: email, LinkedIn, or Facebook. When you click “Sign Up,” you will be prompted by the following box:‍

Note: When signing up with an email address, you will need to verify your email. You will receive an email with the subject “Welcome!” with steps to verify your email.‍

The five sections of the Profile Setup are as follows. All are optional.

You can navigate to your profile in three ways:

1. View Profile in the drop-down menu in the top right corner:
2. The Profile Completeness indicator on your Dashboard:
   
3. Going to we.include.io/profile at any time. If you are not logged in, you will be prompted to log in before accessing your profile this way.‍

If you have already gone through the Profile Setup, those inputs will be located in your Profile Bio. You can get to your Profile Bio by clicking the gear icon next to your avatar and then clicking Add / edit profile bio.‍‍

Your Profile Bio also contains a field to add your age range. This is not included in the Profile Setup.

You can link the following social media channels:

If you have your job status set to Actively Looking or Not Looking, But Open, you will receive an email every two weeks with job updates. You can unsubscribe from these at any time by going through the unsubscribe flow at the bottom of the email.

First, go to the dropdown under your picture in the top right corner and click View Profile.

Second, click on the gear image next to your photo on your profile and click Account Settings at the bottom.

Third, click Delete Account in the bottom left corner.

Finally, type in your email and click I understand, delete this account.

You can favorite a job by two ways:

There are two ways to apply for a job, depending on what the employer has chosen for a job post:

2. If you see a Contact Employer button like that below, this will prompt your default email client to create an email with the subject “include.io :: [[YOUR NAME]] has applied to your [[JOB TITLE]] role” to be sent to the employer.